Call Center Representative

Flynn Hut joined the Pizza Hut system in 2021. In 2023, we expanded internationally acquiring Pizza Hut’s master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee in the world with 1200+ locations and are operating in 2 Countries. We continue to grow by building new stores and acquiring other franchise operators.  

We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world-class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion and Win as One.  

The Customer Service Representative is responsible for processing and handling customer menu orders and concerns via the telephone.

What are we looking for?

The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:

• You're a friendly person who is comfortable talking on the phone. You'll need to communicate to our customers that their orders and concerns are your number one priority. Helping to solve customers' problems is an essential part of your job.
• You're enthusiastic about our products and have a desire to share your enthusiasm with customers. Explaining special offers and making suggestions helps our customers place the orders they want and get the most value from our menu. You understand the importance of order accuracy.
• You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork.
• You must be at least 16 years of age.

Responsibilities:

• Respond to customer service requests for restaurant food orders by entering and verifying customer and menu data
• Ability to achieve and maintain performance standards
• A Customer Maniac who can work independently
• Support marketing of products
• Able to interact with all levels of management and customers in a professional manner
• Assist and mentor new call center representatives
• Adhere to company processes and guidelines

Job Requirements Qualifications:

• Customer Relations and interpersonal skills
• Personal Computer skills
• Communication (verbal and written) skills
• Mathematical skills
• Work both independently and within a team environment
• Call center experience preferred
• Strong work ethic
• Flexibility with schedule

Additional Information: Keep in mind, this is just basic information. You will find out more after you apply! So, if you want a flexible job with an innovative company - and great tips - then Pizza Hut is the place for you! 

Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!